We actively benchmark ourselves using The Drum Recommends because we want to know how our clients feel we’re doing.
Of course, we do ask them all the time but to use a 3rd party system such as The Drum Recommends means we get detailed feedback and also ratings!
We’re super pleased to share that we’re rated 9.3/10 overall for a number of metrics but the key one for us is Client Service – we are the highest rated agency in the Midlands. This is great to see because we have a laser-like focus on Client Service. All agencies have a good skills and capabilities but these simply don’t matter unless you have great Client Service to go with it.
We were so pleased that we created a campaign to celebrate out success and the guys at The Drum Recommends picked up on this and shared it with all the readers too.
