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As many of us know, asking “how was it for you” is a BIG question.
The answer can cause egos to swell massively.
Or for hearts to sink beyond repair.
So when we ask our clients what it’s like to work with G&T, the confidence we have in our work and the effort we put into delighting every single client gets put to one side and tiny beads of sweat inevitably start to form on our foreheads.
But fortunately for us, the results are brilliant.
The scores on the doors
We ask our clients to rate us on a number of criteria that matter most, from creativity through to client service.
Here’s how we stack up:
The average of averages, making us one of the top rated agencies in Birmingham.
We’re really proud of this rating. As a boutique agency, great service is baked into our core which is why it was so cool when Sarah from Beiersdorf said “They provide far better service than I have experienced from much larger, global agencies.”
This is kinda important when you’re a creative, digital & social agency. Our case studies show the breadth of our creative thinking but it’s also great when senior marketers at a prestigious brand like Penhaligon’s says stuff like “The initial ideas G&T presented blew us away and the final work was even stronger! We love the attention to detail and the way the team understood our brand personality from day one.”
As David Ogilvy said: “If it doesn’t sell, it isn’t creative”. We never forget that our work has to deliver results, so to score 9.1 out of 10 for effectiveness makes us really happy. And we were really chuffed when Alex from SWPS said “I’m not exaggerating when I say that the work you have done has transformed our brand. Every key metric has improved and the feedback we are receiving is exemplary.”
We will never be the cheapest agency – the quality of our work and skill of our team is too high for that – but the combination of capability, experience, passion and creativity that we offer at extremely competitive cost means that we offer unbeatable value for money. Indeed Rob at Kaspersky said “Their quality is comparable with bigger agencies… pound for pound, they’re truly Giants & Titans.”
None of the above matters if the work is delivered late and runs over budget, so our high score here is something we protect fiercely. But don’t just take our word for it, check this out from Darren at SuperYacht Content: “They work very quickly to ensure that deadlines are met and their communication is always on-point and clear. In 6 years, they’ve never let me down.”
Instead of giving ourselves a pat on the back and lighting the cigars, we’ll keep on striving for even better scores next time around by delivering brilliant work, outstanding results and exemplary service to every single client we have the privilege of partnering with.
Get in touch if you’d like that to be you.